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Message from the Chairman

Mr. Symon K. Maina, is the new Chairman of the Authority having been appointed by H.E. The President through Gazette Notice No. 7692 of June 16, 2023.

Speaking during the inaugural meeting of the Board of Directors and staff recently, the Chairman outlined four key areas for the Authority’s success. These are;


Mr. Maina reiterated that all staff should uphold professionalism in all they do so as to enhance service delivery and customer satisfaction. He added that this is a powerful quality as it allows one to fulfil their role in their best ability while inspiring others especially those below them.

Professionalism involves consistently achieving high standards at work and one’s behavior hence, it helps one to feel a deep sense of satisfaction and self-worth. Emotional Intelligence is one of the key pillars of professionalism where one needs to understand the environment in which he/she is operating in and come up with strategies for managing emotions. It is the ability to manage both your own emotions and understand the emotions of people around you. The five key elements to Emotional Intelligence are self-awareness, self-regulation, motivation, empathy, and social skills.

Time management

Time management affects performance and productivity at work as it improves employee efficiency, help to meet deadlines, and produce better quality work. It is therefore key in achieving the goals of an organization. With better time management, one is able to get the job done in a timely manner, respond to the needs of stakeholders promptly, submit reports in time and maximize productivity.

The Chairman added that we need to avoid procrastination and work smart so as to meet deadlines and work on areas of improvement with an aim of improving performance and productivity.  “Time isn’t the main thing. It’s the only thing.” Miles Davis:


On ownership, the Chairman asked staff to have a sense of accountability, duty, and commitment toward their tasks and projects adding that a culture of ownership means that staff feel responsible and empowered to make decisions and take actions that contribute towards their own goals and values.

It is about having a sense of belonging, commitment, and pride in your work and your organization. One has to look beyond selfish interests and care about the impact of one’s actions, and the satisfaction of the institution’s customers.

A culture of ownership at workplace will strengthen competitive advantage and reputation by fostering excellence, innovation and responsibility.

Transformational leadership

According to James Burns, transforming leadership is a process in which “leaders and followers help each other to advance to a higher level of morale and motivation,” thus creating a significant change in society.

The Chairman challenged staff to bring change in their individual capacities adding that everyone is a Chief Executive Officer in their area of work and should do their best to contribute to the overall goals of the Authority.

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