Welcome to NWHSA   Click to listen highlighted text! Welcome to NWHSA

Tel +254020 696 4000

Dunga Road, Off Baricho Road

Business Process Re-engineering (BPR)

Business Process Re-engineering (BPR) is the radical redesign of business processes to achieve dramatic improvements in productivity, cycle times, quality, employee and customer satisfaction. It involves the analysis and re-design of workflows and processes within an organization so as to develop better work processes in order to support the organization’s mandate and reduce costs.

Ms. Jackline Otwori, a BPR consultant from the Public Service Transformation Department sensitized the management of the Authority on January 26th 2023. During the meeting, Ms. Otwori noted that the processes to be re-engineered have to be in line with the Authority’s main mandate which is to undertake on behalf of the national government, the development of national public water works for water resources storage and flood control.

She reiterated that the re-designed processes enable achievement of the greatest possible benefits for an organization and its customers hence, it is a key driver of service improvement.

According to Ms. Otwori, BPR process entails review of service delivery processes; selection of priority processes that require improvement; mapping of the current (As-Is) identified processes; undertaking a critical analysis of the processes and recommending new workflows; re-designing the process to come up with new (To –Be) processes; implementation; and monitoring the improved processes.

The Authority’s Ag. Chief Executive Officer CS. Sharon thanked PSTD for its support in ensuring the Authority not only meets the Performance Contracting targets but also improves its processes and procedures by enabling cross-functional teams to work together to determine areas of improvement and ways to optimize them for maximum value thus improving service to the public.

In this Financial Year 2022/2023, BPR is one of the key performance indicators whose objective is to facilitate Ministries, Departments and Agencies (MDAs) to re-engineer their service delivery processes in order to enable them meet customer needs, reduce cost of doing business, improve efficiency and effectiveness and enhance competitiveness.

Public service Transformation Department (PSTD) is providing technical support to undertake re-engineering and thereafter compile and publish a report on re-engineered processes for replication by other MDAs.

Click to listen highlighted text!